These Terms and Conditions serve as a non-transferable contract (also referred to as an "Agreement") between you (the person viewing this website) and Hélène Alexandre.

Please read the following terms and conditions which apply to all users before accepting them and before you continue to use this website or place an order.

Barring express authorization set out in this agreement or in another agreement undertaken with Hélène Alexandre, no part nor any element of this website or its content may be copied or transferred by any means whatsoever. This website, its content, and all rights relating to it will remain the exclusive property of Hélène Alexandre except where there is another express arrangement - French legislation ((Article L.111-1 and Article L 335-2 du Code de la propriété Intellectuelle)

Pricing and Orders
Each photography is individually priced. Most of the time, there is no stock available and Hélène Alexandre operates a ‘print on demand’ until the maximum number of prints for a specific limited edition is reached.

To request a quote or place an order, please use the contact form or send an email to Hélène Alexandre.

All prices on the quote and/or invoice are in euros (VAT non applicable - Art. 293 B du CGI) and payments are made in euros. If the payment is made in other currencies, those will be converted into euros with the current exchange rate at the time of the transaction.
Delivery is at the client’s own expense. Shipping fees are added to the price of the actual Art print and will be clearly indicated to the client. The cost depends on the weight, the destination and the carrier.

An invoice will be issued by Hélène Alexandre upon receipt of payment and sent by email to the client.

Payments accepted
Credit / debit card, Paypal, bank transfer, cheque

- Credit / debit card and Paypal
It is not possible to pay by credit / debit card / Paypal on www.helenealexandre.com at present.
A client wishing to pay by credit / debit card / Paypal can do so by using the associated site www.immagia.com, owned and managed by Hélène Alexandre. With this option, a link to a private gallery on www.immagia.com and instructions will be sent to the client by email in order to place an order and proceed to secured payment.
You do not need a Paypal account to pay with Paypal. Your personal data is protected and encrypted. There are no fees. Credit card info is transmitted only to Paypal and Hélène Alexandre has no access to it.

IMPORTANT: Should a client choose to pay by credit / debit card / PayPal, terms and conditions set on both websites www.helenealexandre.com and www.immagia.com must be accepted.

- Bank transfer
Should the client wish to pay by bank transfer, further instruction will be sent by email.
(with this option, the client’s bank may charge a fee).

- Cheque
Payment by cheque is only accepted from a French bank and in Euros.

Shipping and Delivery
Upon receipt of payment, your order is treated and shipped within 15 days to Metropolitan France, European Union and Switzerland and over 15 days to other worldwide destinations.

- Delivery in Metropolitan France, Belgium and Luxembourg: the client has a choice of two options. For home delivery, the parcel is handled by Colissimo with a tracking number. Alternatively, Mondial Relay offers a pick up point close to home or an office. The client must advise Hélène Alexandre of the chosen option prior to the panel being sent out.

- International delivery (except Belgium and Luxembourg): the parcel is handled by either Colissimo or another carrier (UPS, DPD, FeDex…). Details will be provided to the client once the parcel has been sent out.
If your order is being shipped outside of the European Union, it may be liable to local taxes or duties. Any such charges are the client’s responsibility.

In the event of external damage to the parcel, either when it is home delivered or collected from a pick up point, the client must mention it to the carrier and write down « Subject to verification » on the delivery receipt or refuse it so it can be returned to Hélène Alexandre. The client should notify Hélène Alexandre and if possible, provide pictures of the damaged packaging so a claim can be made with the carrier.

Fine Art prints must be handled with care and wearing cotton gloves is recommended. Once delivered, the client is solely responsible for any damage to the print(s) caused by careless handling. As a result, no refund will be issued by Hélène Alexandre.

In the event of a change of mind, the client has 14 days from the delivery date to return the print(s). A written notification must be sent to Hélène Alexandre.The print(s) must be returned in perfect condition, in its original packaging with the invoice and the Certificate of Authenticity. Once the print(s) returned and checked, a refund will be issued within 20 days.
It only applies to prints sold with or without borders, unmounted and unframed.
Are excluded any custom made orders by the client. No return will be accepted, no refund issued.

Claims and disputes
The users of this Website accept that the terms cited above originate from the 'Code du Commerce et de la Propriété Intellectuelle' (French commercial and intellectual property law) and agree to be bound thereby. It is granted This contract will be interpreted according to French legislation on contracts drafted and executed in France. In the event of disputes related to this contract or non-performance thereof, the parties assign exclusive jurisdiction to the competent courts of Paris.

Variations To Terms and Conditions of use, Privacy Policy and prices
Hélène Alexandre may revise these Terms and Conditions of use, Privacy Policy, prices at any time by amending this page. These changes will be made without prior notice to you. You are expected to check this page from time to time to take notice of any changes made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the site.